Contact Centers Focus on Omnichannel Excellence to Drive Greater Customer and Agent Satisfaction Read more
Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Center Read more
Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers Read more
Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next. Read more
COVID Clinic, the US’s Largest COVID Testing Organization, Selects Five9 to Power its Cloud Contact Center Read more
Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically Cutting Frustration of Remote Agents with Bright Pattern Contact Center Read more
Anywhere365® and ASC Announce Strategic Partnership to Bring Compliancy Call Recording to Certified Microsoft Teams Contact Center Read more