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ChannelEngine Launches Integration with SAP Order Management Services Enabling AI Optimized Marketplace Management and Supply Chain and Financial Process Integration Across 950+ Sales Channels

Talkdesk introduces Healthcare Experience Cloud for Payers to enhance member experiences

UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centers

LEADING ECOMMERCE FULFILLMENT PROVIDER SHIPTOP CLOSES SEED ROUND FUNDING

Trax Appoints Karan Khanna as Chief Product and Technology Officer

8×8 Delivers Latest Platform Innovations Adding Video Engagement to 8×8 Contact Center

Flybuy Adds “Voice and Text Check-In” to Its Pickup Offering

IntelePeer Enhances Automation Opportunities in the Contact Center with Pindrop® Partnership

Kore.ai Launches XO Automation, Contact Center AI Availability in AWS Marketplace

Direct-From-Consumers: Recent Data and Trends on Retail Media Consumer Engagement