ICMI Unveils AI Optimization Assessment Tool to Empower Contact Centers to Better Serve Their Customers Read more
Inaugural “State of Source-to-Pay” Benchmark Report Uncovers Gen-AI and Innovation-Powered Future for Procurement Despite Data Disconnect Read more
Zilliant Establishes New Customer Advisory Board to Bring Additional Market Feedback into Company’s Technology Priorities Read more
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers Read more
Retailers Lead AI Deployment in 2024 Despite Increased Concerns Around Implementation Costs Read more
Research: Nearly 75 Percent of Consumers Say the Way They Shop Stores Has Changed Significantly, Retail Tech Failing to Keep Pace Read more