Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions Read more
Sigma Computing Makes the Data-Driven Marketing Dream a Reality with New Analytics and Business Intelligence Templates Read more
Survey: More Than Half of Consumers Have Experienced Increased Digital Service Problems During Work From Home Period Despite It Confidence in Current Tools and Processes Read more
Cortical.io Launches “Message Intelligence” to Tackle Formidable Enterprise Communications Challenges Read more
Allego Introduces Call Coaching, Bringing Conversation Intelligence and Inline Coaching to Real Customer Interactions Captured Within Its Learning and Readiness Platform Read more
WorkFusion Again Named Leader in Everest Group’s 2020 Intelligent Document Processing PEAK Matrix Read more
Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers Read more