Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centers and Help Desks Read more
Another Record-Breaking Year for Playvox as Contact Centers Prefer Its Workforce Engagement Management Read more
Novelvox Introduces 75+ Integration Library for Cisco Webex Contact Centers, Including Ready Integration With Banking, Credit Unions, and Healthcare Core Systems Read more
Advanced Performance Management Platforms will Enable Contact Centers to Deliver Enhanced CX Read more
Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service Read more
U.S. Enterprises Turn to Contact Center-as-a-Service Providers to Meet New Consumer Expectations Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more