TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands Read more
BillingPlatform Adds 700+ Enhancements and Capabilities to its Market-Leading Revenue Lifecycle Management Platform Read more
Beyond Now Unveils Wave AI Suite Elevating CSPs With Intelligent Operations and Predictive Customer Solutions Read more
FieldBin Unveils New Features to its Field Service Management Software to Usher in New Year Read more
Deloitte’s 15th Annual ‘Tech Trends’ Report Finds Business Leaders Working to Balance ‘Shine’ and ‘Substance’ to Drive Outsized Business Outcomes Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more