Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports Read more
Ytel Launches Ytel UCaaS, A Cloud Phone System; Delivering the First Truly Unified Communications Experience Across UCaaS, CCaaS, and CPaaS Read more
Unpacking Holiday Gifting: Coresight Research Study Reveals Digital Gift Shopping Challenges and Untapped Opportunities for Retailers and Brands Read more
American Express Celebrates the 12th Annual Small Business Saturday® Bringing a Digitally Integrated Holiday Shopping Experience to Communities Read more
European, UK Contact Centers Adopt Remote Work, Omnichannel Customer Experiences for Post-COVID World Read more
Smartlogic Named Best in KMWorld Readers’ Choice Awards for Customer Experience and Support Read more
CSS Corp recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities Read more