Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
State of Logistics Technology Survey Reveals Three out of Four Organizations Don’t Have the Technology to Keep Up with Exploding On-Demand Economy Read more
Panaya Announces a Complete S/4 360 Suite to Support SAP Customers on Their SAP S/4HANA Journey Read more
Customers Improve Productivity and Reduce Risk with New Oracle Primavera Cloud Capabilities Read more
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More Read more