CSS Corp recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities Read more
U.S. Companies Embrace New Contact Center Technologies as Pandemic Changes Consumer and Worker Expectations Read more
Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports Read more
TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
NEC Expands Global Partnership with Intermedia Cloud Communications, including Extension of Contract Term, Launch of UNIVERGE BLUE® CONNECT BRIDGE Solution, and $40M Commitment to Invest in Intermedia Shares Concurrently with Planned IPO Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more