Talkdesk enhances generative artificial intelligence customer experience in retail with deeper self-service use cases, new real-time insights for agents Read more
Observe.AI Launches Next-Gen Conversation Intelligence, Creating a Definitive Path to Value Realization For Generative AI in Contact Centers Read more
EY Future Consumer Index: US consumers seek loyalty discounts and human interaction as shopping behaviors shift Read more
Talkdesk Report Reveals Artificial Intelligence Fuels Improved Customer Experience and Agent Experiences Amid Surging Call Volumes Read more
Descartes’ Annual Ecommerce Study Shows Online Buying Grows but 67% of Consumers Face Delivery Problems Read more
E-Commerce Market Trend: 2024 Marks the Year of Personalized-to-Consumer (P2C) for Retailers, Capitalizing on a Market that is Expected to Reach $53 Billion by 2030 Read more
New Report: 98% of Shopify Merchants Have Difficulty Aligning Inventory and Production with Changing Consumer Demand Read more
Facteus Announces Availability of Largest Consumer Spending Dataset for Generative AI Startups Read more