Zendesk-ESG Study Reveals Business Growth and Improved Operations Linked to Customer-centric Leadership and Mature CX in Asia Pacific Read more
Accenture and Blue Yonder Help Companies Accelerate Supply Chain Transformation in the Cloud Read more
Alibaba.com U.S. B2B SMB Survey Finds Rapid Digitization Among B2B Businesses, Especially Manufacturers Read more
FieldAware’s “Year Zero” Benchmark Study Finds Service Organizations Accelerating Technology Adoption and Poised for Growth During Recovery Read more
NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centers Read more
UPS, Tesco, and Infosys Among Winners of Inaugural Couchbase Community Awards and 2020 Couchbase Partner Awards Read more
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more