United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software Read more
Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio Read more
Ansafone Contact Centers Welcomes Ben Martorano, new VP of Operations, to the Leadership Team Read more
Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp to Become a Publicly Traded Company in an $840 Million Transaction Read more
Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions Read more
Talkdesk Broadens Machine Learning Capabilities With Amazon Web Services Contact Center Intelligence Read more