TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands Read more
Swiftly Consumer Survey Shows Rising Trend in Coupon and Retail App Use Amidst Increased In-Store Shopping Read more
Cequence Report Reveals Retail Fraud Up Nearly 700% as Cybercriminals Exploit Vulnerable Holiday Shopping Season Read more
Zip and Google Pay Team Up, Providing Customers and Merchants with Flexible Payment Options at Checkout Read more
nShift Unveils Emissions Tracker, Helping Retailers Reduce Last Mile Emissions and Fulfil Reporting Needs Read more
New Data from Glassbox Reveals Consumer Expectations Versus Reality for Digital Holiday Shopping Experiences Read more