U.S. Companies Lead in Adopting Intelligent Automation to Improve Operations, Customer Service During Pandemic Read more
Brazil Leaps into Data Analytics with Notable Projects, But Broad Adoption Still in Early Stages Read more
Key Differences Between BPOs, IVRs and Voice AI; What Tech Suits Your Contact Centre the Best? Read more
Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service Read more
Phenom Ranked Among Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™ for Fourth Year in a Row Read more