Metricnet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018 Read more
More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018 Read more
Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Center Platform Read more
TouchPoint One Employee Engagement Solution Gets 2017 CUSTOMER Contact Center Technology Award Read more
Avaamo Launches AutoQA: The industry’s first GenAI-Powered Quality Assurance for Contact Centers Read more
Talkdesk Integrates Agentic Artificial Intelligence Across Its Portfolio, Ushering in a New Era of Autonomous, Hyper-Personalized Customer Experience in the Contact Center Read more
UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centers Read more
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centers for the Future Read more