Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms Read more
Alliance Data Ranks Among BenchmarkPortal’s Top Contact Centers, Receives “Center of Excellence” Certification For Industry-Leading 14th Time Read more
Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Center Offering Read more
Vertafore Transcends Customer Support Industry Benchmarks with Vonage’s NewVoiceMedia Contact Center Solution Read more
Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities Read more
Frost & Sullivan recognizes LivePerson Conversational Commerce and AI offerings for financial services with “Global Customer Value Leadership Award” Read more
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions Read more
SmartZip Integrates Its Predictive Analytics Within Contactually CRM to Enable Real Estate Agents to Find Listing Opportunities Within Their Sphere Read more