SailPoint Launches New Customer Success Center, Empowering Customers with Educational Content and Self-Service Resources Read more
Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering Read more
Forethought AI in CX Benchmark Report Finds Rapid Adoption of Generative AI Reduces Costs and Increases Efficiency and Quality for Support Teams Read more
2024 SaaS Industry Research by Churnzero and SuccessCOACHING Reveals High Job Satisfaction, Challenging Workloads for Customer Success Managers Read more
One in Four Shoppers Avoid Buying from International Retailers Due to Concerns Around Returns, New Esw and Asendia Survey Reveals Read more
ThoughtSpot Appoints James Smith as VP of EMEA as Worldwide Adoption of AI-Powered Analytics Accelerates Read more
CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems Read more