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Survey Shows Majority of Marketers Fail to Meet Consumers’ Expectations for Customer Engagement

Invoca Survey Finds Over Half of Consumers Only Offered Automated Communications By Brands Feel Frustrated When They’re Unable to Speak with a Live Person

Retail App Use Surges 50% As Consumers Shop Year-Round, Taking Pressure Off the “Make or Break’ Holiday Season

Conagra Brands Puts Consumers at the Center of Its Business Transformation with Salesforce

Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

Data: Over Half of Consumers Will Pay More to Buy from a Retailer They’re Loyal to

Local DTC Brands Top Glossier, Harry’s & Casper, Converting a Quarter of Consumers

RevJet Announces Results of Second Ad Experience Sentiment Report Revealing Change in Sentiment, Behavior of Online Consumers

Ericsson ConsumerLab Report Busts Myths Surrounding the Value of 5G for Consumers

Consumers Report Small Businesses Excel at Customer Experience, New 8×8 Research Finds