LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp to Become a Publicly Traded Company in an $840 Million Transaction Read more
Talkdesk Broadens Machine Learning Capabilities With Amazon Web Services Contact Center Intelligence Read more
Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating With AWS Contact Center Intelligence Read more
VoiceBase Enables PCI Redaction for Freshworks’ Customer Contact Center through AI-Powered Voice Analytics Technology Read more
Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row Read more
Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Thrive in an All-Digital, Work-from-Anywhere World Read more
Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report Read more
Frost & Sullivan recognizes Amelia, an IPsoft Company, with the 2020 North American Customer Value Leadership Award for its conversational AI platform Read more
Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences Read more