Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8 Read more
Stuck on Service: 76% of Business Decision Leaders Say It Will Be Difficult to Achieve Customer Satisfaction Without Raising Costs Read more
Survey: More Than Half of Consumers Have Experienced Increased Digital Service Problems During Work From Home Period Despite It Confidence in Current Tools and Processes Read more
Micro Focus to Share Insight into Why It Has Expanded Its Partnership with Televerde at Forrester SiriusDecisions Virtual Summit Read more
Merkle’s Q1 2020 Digital Marketing Report Reveals Initial COVID-19 Impacts on Search, Social, and Display Ad Spend Across Major Platforms Read more