New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond Read more
Artificial Solutions Launches LUIS^Teneo, a Conversational Bot Runtime & Development Environment for Microsoft Azure Customers Read more
Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience Read more
Terminus Rolls Out New Platform Capabilities Including Global Ad Targeting, Chat Playbooks and ‘Live View’ Read more
Top Marketers Say SMS Performs Better Than Any Other Channel, SMS For Promotions or Offers Drive Revenue Growth For Most, New Survey Finds Read more
Nuance Earns Highest Rating in Opus Research’s 2021 Enterprise Virtual Assistants Evaluation Read more
e-Contact Acclaimed by Frost & Sullivan for Helping Clients Deliver Enhanced Customer Experiences with Its Lynn Platform Read more
Global Adoption of Marketing Automation Solutions Skyrockets Thanks to Pandemic-Fueled Digitization Read more