NICE Revolutionizes Digital Smart Self-Service With The Launch Of CXone Expert Following The Acquisition Of MindTouch Read more
Former Head Of NEC’s Unified Communications Business, Makoto Omi, Joins Intermedia Cloud Communications To Lead Operations In Japan Read more
Contact Centers Focus on Omnichannel Excellence to Drive Greater Customer and Agent Satisfaction Read more
Local Measure Joins AWS ISV Accelerate Program to Drive Sales of Contact Center Agent Desktop Read more
Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Center Read more
Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives Read more