Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
ibex Named a Finalist for Contact Center or Customer Service Outsourcing Provider of the Year in 2023 Stevie AWARDS Read more
Extensiv Launches Extensiv Hub, a Unified Omnichannel Fulfillment Platform to Connect Brands, Warehouses, and 3PLs Read more
72.8% of Businesses Experienced Quick and Noticeable Improvement in Customer Experience Post-Digitization – GoodFirms Survey Read more
Userlane Positioned as The Leader in the 2022 SPARK Matrix for Digital Adoption Platform by Quadrant Knowledge Solutions Read more
Bounti Leverages OpenAI, Offers First AI-Powered Natural Language Customer Intelligence Platform to Sales and CS Teams Read more
TCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform, TCN Operator Read more
Pipedrive Reveals Its Evolved Customer-Driven 2023 Product Roadmap to Help Small Businesses Grow Read more
Radiant Logic Announces 4th Consecutive Year of Profitable 20%+ Revenue Growth and 95%+ Customer Retention Rate Read more
Riskified Unveils “Identity Explore” to Help Merchants Understand Who Their Customers Truly Are and Fight Policy Abuse Read more