SupportLogic Launches Predictive Alerts to Reduce Support Escalations and Improve Visibility of Customer Health Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
PagerDuty’s Real-Time AIOps-Powered Digital Operations Platform Integrates with Amazon DevOps Guru Read more
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences Read more