Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World Read more
New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation Read more
QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with Its Intraday Automation Solution Read more
FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications; Sees Double-digit Improvement in Top KPIs Read more