Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Center Agents Read more
InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams Read more
yoummday -The Specialist For work@home Solutions – Acquires ICON Communication Centres To Expand Its BPO Marketplace Platform Read more
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centers Read more
ibex Selected “Best Digital Customer Experience” Finalist for ICMI’s 2022 Global Contact Center Awards Read more
Call Center Industry Faces Concentration Crisis: IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results Read more
Bright Pattern Named Runner-up for “Cloud-Based CX Solution of the Year” for Customer Contact Week (CCW) Excellence Awards Read more