TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more
NuView Trust Company Chooses Edify for Cloud-Native Contact Center and Unified Communications Read more
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center Read more
COPC Inc. and livepro Partner for an Upcoming Webinar on the Importance of Knowledge Management in Contact Centers Read more
UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation Read more
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers Read more