Forethought Recognized in Gartner’s 2023 “Cool Vendor in Customer Service and Support Technology” Report Read more
Mindmatrix Expands its Global Presence with a New India Office that’s Dedicated to Elevating Customer Centricity and Offering Exceptional Service Read more
State of CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’ to Support Next-Gen Sales, Marketing and Service Read more
Avaya to Demonstrate Transformative AI Capabilities on Operations and Experiences at GITEX Global 2023 Read more
ibex and Genesys Partner to Deliver Omnichannel AI-enabled Customer Experience and Contact Center Solutions Read more
New Research Finds Customer Expectations for Timely, Personalized Service Directly Impact Where They Shop Online Read more