LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits Read more
For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation Read more
ICMI’s Contact Center Expo 2021 to Bring the Call Center Industry Together in the Fall, Unveils Conference Program Read more
North American Utilities Expand Digital Transformations to Address Vulnerabilities Exposed by COVID-19 Pandemic Read more