83% Of Retail and Hospitality Leaders Are Not Confident in Their Employees’ Ability to Interact With Customers, Edume Report Finds Read more
Totango Expands Enterprise Ecosystem With New Partnerships and Integrations to Put Customer Success in the Driver Seat for Revenue Growth Read more
Mindmatrix Expands its Global Presence with a New India Office that’s Dedicated to Elevating Customer Centricity and Offering Exceptional Service Read more
State of CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’ to Support Next-Gen Sales, Marketing and Service Read more
Avaya to Demonstrate Transformative AI Capabilities on Operations and Experiences at GITEX Global 2023 Read more
Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner Voice of the Customer Report Read more
ibex and Genesys Partner to Deliver Omnichannel AI-enabled Customer Experience and Contact Center Solutions Read more
Online Retailers Feel Trapped Between Keeping Loyal Customers and Dwindling Profits: 90% Losing Money to Policy Abuse Read more
Salsify Announces Salsify Product Experience Management for B2C Commerce on Salesforce AppExchange to Power Enhanced Shopping Experiences Read more