Invoca Report Finds 62% of Contact Center Managers Cannot Analyze Enough Calls to Evaluate Agent Performance Accurately Read more
Subscription and Recurring Billing Management App by Inogic Helps Businesses Improve Customer Experience & Reduce Churn Read more
New Avaya Integrations and Capabilities and Expanded Alliances Empower Large Enterprises to Adopt Cloud Innovations “Their Way” Read more
Understanding Latest Trends in the B2B Buyer Journey: What Recent Reports and Studies Suggest Read more
Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position Read more
ABBYY Releases Global Intelligent Document Processing (IDP) Trends & Outcomes Report with Insights into Organizations’ Priorities for Improving Operational Excellence Read more