Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service Read more
U.S. Enterprises Turn to Contact Center-as-a-Service Providers to Meet New Consumer Expectations Read more
Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre Read more
Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more
Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report Read more
European, UK Contact Centers Adopt Remote Work, Omnichannel Customer Experiences for Post-COVID World Read more