CGS Wins 2021 Gold Stevie® Award in the Contact Center / Customer Service Outsourcing Provider of the Year category Read more
NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting Read more
United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software Read more
Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio Read more
Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp to Become a Publicly Traded Company in an $840 Million Transaction Read more