Survey: Consumers Are Confident In Businesses And Retailers With Cleaning Protocols In Place Read more
70% of Marketers Report a Major Blind Spot When Consumers Transition From Digital to a Phone Call Read more
Customer Experience Emerges As 2020 Bright Spot: Consumers See Positive Shift in Service And Signal Increasing Digital Engagement Read more
One in Three Consumers Are Only Willing to Wait 30 Seconds or Less Before Abandoning an Online Transaction Read more
SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalized Customer Service this Holiday Season Read more
Sontiq™ Releases 4th Annual eBook for Consumers and Businesses to Secure the Privacy of Sensitive Information Read more
Sinch Announces Conversation API Enabling Businesses and Technology Platforms to Deliver Seamless Omni-Channel Engagement With Consumers Anywhere in the World Read more