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Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

Maximizing Outreach Success: Strategies Informed by Out-of-Office Data

Behavioral Analytics in Sales: Unlocking Hidden Patterns for Sales Success

Best Data Strategies for Unlocking Customer Lifetime Value (CLV)

New Client Portal by Rocketlane Aims to Streamline the Digital Customer Journey

Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences

Melissa M. Monk Joins Accruent as Chief Customer Officer

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience

Experts reveal top tips on Black Friday and Cyber Monday success

8×8 Extends AI-Powered 8×8 Intelligent Customer Assistant for Enhanced Voice and Digital Customer Engagement