Unreliable Delivery Experiences Drive Consumers Back to In-Store Shopping This Holiday Season Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more
Paytronix Data: Consumers Spent 7.3% More on Restaurant Gift Cards Over Thanksgiving Holiday Weekend Than in 2022 Read more
New Upgraded Points Study Exposes Americans’ Online Shopping and Return Tendencies: 78% Disclose Amazon as Their Preferred Vendor Read more
Amazon Business’ State of Procurement Report Reveals Key Procurement Strategies for 2024: Increasing Budgets and Investments in Tech Read more
Vitally Releases “The Secret Lives of CSMs” Report, Highlights Anxieties, Mental Health Challenges Plaguing Customer Success Managers and Calls for Solutions Read more
New Survey Finds 65% of Consumers Are Reliant On Loyalty Programs Amid Economic Pressures This Holiday Season Read more