Customer Experience (CX) Report Reveals Global Marketing Pivot to Drive Accelerated Digital Transformation Read more
Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams Read more
Messenger API support for Instagram extended to ManyChat to power Chat Marketing and customer support messaging for growing eCommerce brands Read more
Amplitude Introduces Journeys, Industry-First Solution that Analyzes the Breadth and Depth of the Customer Journey Read more
SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment Read more
InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource Read more
Forrester’s New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic Read more