Another Record-Breaking Year for Playvox as Contact Centers Prefer Its Workforce Engagement Management Read more
New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service Read more
transcosmos and Advanced Media deploy the English version of AI voice assistant to Kyocera DSJ for the first time in Japan Read more
SmarTek21 Named in the First Ever 2022 Gartner Magic Quadrant for Enterprise Conversational AI platforms Read more
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud Read more
Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle Read more
LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams Read more
Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies Read more