Gainsight Gained Ground in Q2 2023 With Focus on Durable Growth Through Customer, Product, and Community-led Strategies Read more
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Ruby’s New Operating System Puts More Business Information at Receptionists’ Fingertips–Enabling Authentic Brand-Building Interactions Read more
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success Read more
Bluedot’s Latest State of What Feeds Us Report Finds Coffee Chains Tempting Fast Food Customers With Faster Drive-Thru Lines Read more
New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence Read more
Enterprise CCaaS Leader, Alvaria, Expands Customer Cloud Choice by the Deployment of Alvaria Cloud in Google Cloud Platform (GCP) Read more
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience Read more