Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms Read more
Avaya Taps Nuance to Deliver New, Easy-To-Navigate Conversational Interfaces for AI-Enhanced Customer Experience Read more
Frost & Sullivan recognizes LivePerson Conversational Commerce and AI offerings for financial services with “Global Customer Value Leadership Award” Read more
STUDY: Nearly Half of SMB Marketers Say Amazon’s Alexa Has More Marketing Potential Than Other Voice Assistants Read more