TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more
Instacart and Aramark Sports + Entertainment Unveil Contact-Free Food and Beverage Checkout in Time for Baseball Season Read more
Greg Rowe’s Contact Center Solution Keeps Customer Communications and Payments Flowing With Technology From Talkdesk and PCI Pal Read more