CallPilot, Proxima’s AI-powered customer support solution, redefines outbound communication and inquiry handling Read more
Anywhere365 Elevates Customer Experience with Intelligent AI Assistant through Acquisition of Deepdesk Read more
BigCommerce Unveils Catalyst Storefront Technology, Empowering Rapid Launches of Composable Ecommerce Experiences Read more
Zenarate Enhances Call Analyzer with New Call Insights to Surface Customer Call Trends and Drive Proactive Agent Training Read more
Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point Read more
Customer Onboarding is now an Established and Critical Component of the Customer Journey: 2024 Rocketlane Survey Read more
8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations Read more