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NICE Investigate Brings Digital Cloud Transformation to Lancashire Constabulary to Provide Faster, More Efficient Investigations and Prosecutions Read more
The Age of Conversational AI – How We Are Rapidly Shifting from A Traditional Support Ticketing Communication Towards Conversational AI-Powered Solutions Like CommBox Read more
NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centers Read more
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more
ProSearch and Text IQ Partner to Bring Additional Structure to Unstructured Data and Reduce Document Review Costs by up to 50% for ProSearch Enterprise Customers Read more