Macorva Launches AI-powered Call Scorecard System to Improve Customer Service Quality and Agent Performance Read more
PolyAI Announces Strategic Collaboration with AWS to Drive Enterprise Adoption of Next-Gen Voice AI in Customer Service Read more
Saarthee Launches Revolutionary Generative AI-Based Customer Experience (CX) Agent Training Simulator saarATS to Transform Agent Training Read more
Amazon, Walmart and Stitch Fix Top the 100 Leading Retailers and Brands Embracing AI Across Ecommerce, Customer Service, and Marketing, According to Inaugural Retail AI Report Read more
Thought Industries Announces the Launch of tia: The AI Copilot for Sales and Customer Success Teams Boosting Revenue Through Moment-of-Need Intelligence Read more
Deltek Announces C-Level Appointments Focused on Furthering Innovation and Customer Success Read more
NovelVox Continues to Drive Omnichannel Engagements in Avaya Contact Centers; Boosts Operational Efficiency with Unified CX Solutions Read more
Higher Logic Vanilla Announces Expanded Integrations with Zendesk to Enhance Customer-Centric Support Experience Read more