Avaya Named a Top 5 CCaaS Provider By Ventana Research in 2021 Contact Center in the Cloud Value Index, Citing Strength in Delivering Exceptional Customer Experiences Read more
Gridspace Partners with Google Cloud to Deliver its Voice Observability and Automation Platform to Contact Centers Read more
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo Read more
TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps Read more
NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution Read more
CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses Read more
Airlines, Luxury Cruise Corporation, and Digital Travel Companies Use Bright Pattern Contact Center to Drive Sales During Post-Pandemic Travel Rebound I Read more