NICE Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honor in Customer Contact Week’s Excellence Awards Competition Read more
Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions Read more
People.ai Named Leader in Multiple G2 Grid Reports, Including #1 Ranking for Customer Revenue Optimization Read more
Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center Ecosystem Read more
ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more