Global Social Media Analytics Industry, Forecast to 2024 – High Adoption Rate of Social Media Analytics Solutions SMEs Read more
Cloud-based Contact Center Infrastructure Market Report, 2019-2020 – Number of CBCCI Seats to Increase by 23% in 2019 & 2020, by 21% in 2021 & 2022, and by 20% in 2023 Read more
Retention More Critical than Recruitment, Say Healthcare HR Executives in Workforce Institute Survey Read more
Episerver Doubles Down on North American and Underserved B2B Markets with Acquisition of Insite Software Read more
TELUS Corporation Announces Agreement to Acquire Competence Call Center Through TELUS International Read more