Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World Read more
New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation Read more
FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications; Sees Double-digit Improvement in Top KPIs Read more
ICMI Announces ICMI Contact Center Expo: a Digital Experience, to Bring the Call Center Industry Together Through a Digital Experience October 6-7, 2021 Read more
Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time Read more