U.S. Companies Embrace New Contact Center Technologies as Pandemic Changes Consumer and Worker Expectations Read more
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Pandemic-Era Uncertainty Leads Nordic Companies to Partner With Service Providers on Future Workplace Plans Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more
Altimetrik Taps Bheem Adavikolanu as Chief Transformation Officer – UK, Northern Ireland, and Europe Read more