Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud Read more
Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Center Employees Read more
Squaretalk Announces a Disruptive Cloud Contact Center Extension for Salesforce, the World’s Largest Enterprise CRM Read more
Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle Read more
Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies Read more
Customers Rank Cloud Contact Center Provider UJET #1 in User Satisfaction for the 7th Consecutive Quarter Read more
International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies Read more
Inflow Acquires EPIC Connections, a Contact Center Consulting, Outsourcing and Professional Services Firm Read more